Cendris Customer Contact is an expert in the field of customer contact. With 2,000 employees spread over various locations in the Netherlands and Suriname we do the customer contact for our clients. We do this at our own locations or on the location of our client (managed insourcing). We do this with home workers (home-shoring) or at very attractive fares from Suriname (offshoring). Cendris Customer Contact is a 100% subsidiary of PostNL. We are strong in Service and Sales and do so through all possible contact channels (inbound, outbound, web care, chat, email, SMS and agentless calls).
In the world of customer contact it is all about contact with people, people who live and work in a dynamic environment. All Cendris clients are unique and this certainly applies to the IT solutions used by them. Per client Cendris has to establish a customized IT infrastructure and must unlock customer specific applications.
Fairbanks has previously, commissioned by Cendris, developed a virtual desktop cloud infrastructure and provides 24*7 support on it. Each customer is furnished with a customized virtual workplace. These virtual desktops should always be available without interruption for the employees of Cendris. By using OpenStack cloud technologies, Cendris is always able to independently, immediately scale the number of virtual desktops up and down for a customer contact team as needed. This flexibility makes it possible to implement new projects very efficiently and with a short lead time.
“The solutions deployed by Fairbanks should contribute to flexibility, customized solutions for our customers and a high quality of customer contact. We work in partnership with our clients. It is very pleasant to work together with Fairbanks in this way too. We are very pleased that Fairbanks has developed a solution that meets our needs and guides us with technical cloud knowledge and advice. We trust that Fairbanks relieves us from the worries about our dynamic environment.”
Freek Weijtens – Directeur ICT Cendris