Emergency Assistance
When your open source infrastructure fails, every second counts. Fairbanks Emergency Assistance provides immediate expert support for Kubernetes and OpenStack environments. Whether your cluster is down or your workloads are stuck, our engineers step in right away to restore operations and minimize disruption.
You run your business. We keep it running.
What is Emergency Assistance?
Open source environments are designed for resilience, but no system is immune to failure. Our Emergency Assistance gives your team direct access to expert engineers, available 24/7. We act fast, communicate clearly, and stay involved until everything is back up and stable.
Our clients rely on open source technologies every day. When something goes wrong, they rely on us.
How it works
- Collaboration with your team
Your internal operators assess the situation and escalate to Fairbanks. From there, we take responsibility and act as an extension of your operations team. - Available around the clock
Our engineers are ready to help at any time, ensuring rapid diagnosis and resolution with minimal impact on your users and systems. - Scalable packages
Our support packages are tailored to the size and complexity of your infrastructure. Pricing is based on the number of nodes in your environment. - Transparent communication
We keep you informed at every stage of the resolution process, giving you clarity and peace of mind.
Success stories
The Danish Ministry of Children and Education transformed its IT infrastructure to reduce costs, eliminate vendor lock-in, and improve agility. With Fairbanks’ open-source expertise, the Ministry gained full control over its cloud environment, leading to faster service delivery, lower operational costs, and greater system stability. This shift positioned the Ministry as a leader in public-sector digital innovation, enhancing support for educators and students across Denmark.
The University of Luxembourg modernized its IT infrastructure with OpenStack to support high-performance computing and large-scale research. In collaboration with Fairbanks, the university improved scalability, automation, and resource efficiency while reducing costs and manual workload. The transformation enhanced agility, data security, and compliance, empowering cutting-edge research and interdisciplinary innovation.
SURF, the collaborative ICT organization for Dutch education and research, modernized its digital infrastructure to support high-performance computing, secure data management, and nationwide collaboration. With Fairbanks’ expertise, SURF enhanced scalability, security, and innovation, empowering institutions to share resources and accelerate research. The transformation improved efficiency, equity, and member engagement across the sector.
ODC-Noord modernized its IT infrastructure with scalable, secure cloud solutions to support Dutch government services. Thanks to Fairbanks, flexibility increased, security and compliance improved, and significant progress was made toward a CO₂-neutral data center operation. The efficiency and reliability of the service delivery improved noticeably.
Realtime Solutions transformed its IT infrastructure with OpenStack to enhance real-time performance for sectors such as logistics, finance, and telecom. Thanks to Fairbanks’ expertise, the company now benefits from a scalable, secure, and efficient cloud environment with low latency. This led to increased operational efficiency, improved customer satisfaction, and a stronger competitive position.
VodafoneZiggo unified its cloud environments with a scalable OpenStack solution, supported by Fairbanks. This resulted in increased efficiency, improved control, and a smooth transition without disruption. The new infrastructure provides the flexibility to respond more quickly to customer demands and market developments.
KPN modernized its infrastructure with a scalable, open cloud platform to enable faster virtualization and higher service quality. Thanks to Fairbanks, KPN is now better equipped to handle network traffic, launch innovative services, and strengthen its leadership in the telecom sector.
Fingent optimized its OpenStack environment with the help of Fairbanks, resulting in higher performance, more stable networks, and improved backup and monitoring processes. Thanks to global collaboration and support, Fingent was able to operate more efficiently, minimize risks, and deliver software solutions to clients worldwide more quickly.
Delta Electronics improved operational efficiency and agility with a tailor-made OpenStack solution from Fairbanks. Thanks to optimized resource management, digital twins, and energy-efficient technologies, Delta achieved significant gains in production performance and sustainability.
The Emergency Assistance package
- 24/7 expert support for OpenStack and Kubernetes
- One-hour guaranteed response time
- Compatible with all distributions
- Support from dedicated open source specialists
- Designed for critical infrastructure and business continuity
Why choose Emergency Assistance from Fairbanks?
- Immediate support during outages to minimize downtime and restore stability
- Distribution-independent support for Kubernetes and OpenStack
- Post-incident reviews with actionable prevention insights
- High availability assurance for consistent and reliable operations
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Questions?
We provide tailored assistance based on your infrastructure and specific requirements.